Support

Real people, real fast.

Median response under 15 minutes, in Arabic, Kurdish or English — every day. No ticket queues, no bots that don't get it. Just a team that knows restaurants.

How to reach us

Pick the channel that suits you.

Three ways in — all answered by the same team that set up your menu.

WhatsApp

The fastest way to reach us — 7 days a week. Send a photo, a screenshot, or a voice note and we'll sort it.

Chat on WhatsApp →

Phone

Prefer to talk it through? Call the team during working hours and speak to a real person who knows the product.

+964 750 000 0000

Email

Best for anything with detail or attachments — invoices, longer questions, feature requests. We reply within hours.

hello@suneats.app
<15 min
median response time
3
languages: Arabic, Kurdish, English
7 days
a week on WhatsApp
1
team that knows restaurants
Self-serve

Popular help topics.

The questions we get most. Tap one and we'll pick up from there.

Good to know

Support, answered.

How do I get help fastest?
WhatsApp. It's the quickest way to reach us — 7 days a week, with a median response under 15 minutes. Send a screenshot or a voice note describing what's happening and we'll jump straight in.
What are your hours?
WhatsApp is covered 7 days a week. Phone support runs during working hours, and email is answered within a few hours throughout the day. Whichever you pick, the same team handles it.
Do you help set up my menu?
Yes — that's on us. Share your menu in any format (a photo, PDF, spreadsheet, or a WhatsApp message) and we import every item, category and price for you. It's usually live in under 30 minutes, with no effort from your side.
What languages do you support?
Arabic, Kurdish (Sorani), and English. Reach out in whichever you're most comfortable with — the same team speaks all three, and the product interface switches per device too.
I'm locked out or have a billing question — what do I do?
Message us on WhatsApp or email hello@suneats.app with your restaurant name. For access or billing issues we prioritise you so you're never stuck mid-service. We'll confirm your account and get you back up quickly.

Still stuck? We've got you.

Message us on WhatsApp for the fastest reply, or reach the team through the contact page — same day, in your language.